Terms & Conditions

Welcome to Pansula Workwear! Our website, accessible at www.pansulaworkwear.co.za, along with related mobi-sites and software applications, serves as the platform for ordering, purchasing, and receiving goods. By accessing or using this website, you agree to abide by the following Terms and Conditions. Whether you’re simply browsing or making a purchase, these terms govern your interaction with our platform.

Important Notice

These Terms and Conditions cater to consumers, as defined by the Consumer Protection Act, 68 of 2008 (the “CPA”). Take note that certain provisions in these Terms and Conditions:

  • May limit Pansula Workwear’s or a third party’s liability
  • May create responsibilities for you as the user
  • May require you to indemnify Pansula Workwear or a third party
  • Serve as acknowledgments of facts

It’s crucial to pay attention to these terms as they hold significance. If there’s any part you don’t understand, feel free to reach out to us for clarification before accepting or continuing to use the website.

Specialized Garments

Orders for specialized garments typically require 4 to 6 weeks for manufacturing from the receipt of the deposit. Please ensure that the deposit reflects as cleared funds in our bank account to avoid delays. Specific terms regarding minimum order quantities and customization options apply.

User Registration

To access certain features of the website, including purchasing goods, you must register as a user. During registration, you’ll create a unique username and password and provide necessary personal details. Keep your login credentials confidential and for personal use only.

Placing Orders

Registered users can place orders for goods, which Pansula Workwear reserves the right to accept or reject based on various factors like availability and payment verification. Upon acceptance, an agreement of sale is established between you and Pansula Workwear.

Payment Methods and Delivery

Various payment methods are available, including debit/credit cards, direct bank deposits, and cash on delivery. Delivery options include courier service or self-collection, with delivery typically within 30 days of payment receipt.

6. Coupons and Gift Vouchers

From time to time, we may offer gift vouchers and promotional coupons for use on the website. These have specific terms and conditions governing their use, including validity periods and redemption rules.

Privacy Policy

We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.

Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to:

  • Your name and surname
  • Your email address
  • Your physical address
  • Your mobile number

Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Subject to clause 15.6 below, we will not, without your express consent:

  • Use your personal information for any purpose other than as set out below:
    • In relation to the ordering, sale and delivery of Goods
    • To contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us)
    • To inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us)
    • To improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website
  • Disclose your personal information to any third party other than as set out below:
    • To our employees who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently
    • To our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us)
    • To law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions
    • To our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit

We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Pansula Workwear is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

We will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.

Ratings and Reviews:

When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.

We will:

  • Treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy
  • Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access
  • Provide you with access to your personal information to view and/or update personal details
  • Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information
  • Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request
  • Upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

Pansula Workwear undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Pansula Workwear, Pansula Workwear SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause 15.

The defined terms used in this clause shall have the meaning given to them in the Protection of Personal Information Act No. 4 of 2013 (“POPIA”).